Returns & Refunds
Because most merchandise is custom made when ordered, orders may only be canceled before manufacturing has begun – usually within 24 hours or less of placing the original order.
Cancellation of any order must be by written notice to JBMbio and will be subject to cancellation charges, which will include all expenses incurred by JBMbio and a reasonable profit on the sale.
Once the merchandise is delivered to you, you can return the item(s) within 15 days of the order ship date.
To be eligible for a return, merchandise must be unopened, unused, and in the same condition in which you received it, in the original packaging.
A 20% restocking fee will apply to all returned merchandise.
To initiate a return or exchange, please call JBMbio at 866-766-3253, for a Return Form.
All returned merchandise should be sent to us at:
15425 Chets Way
Armada, MI, 48005.
Place the Return Form and packing slip in the box with your return. Put the return label on the package, add postage and mail it via the carrier of your choice. Please include a receipt or proof of purchase with your return.
Buyer is responsible for paying for all shipping costs for returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund.
Please use a trackable shipping service and/or purchasing shipping insurance to ensure our receipt of your returned merchandise.
Refunds and Exchanges
After JBMbio has received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by JBMbio we will provide one of the following within a reasonable time of receipt of the returned merchandise: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
If a buyer does not comply with any of the above conditions, JBMbio reserves the right to refuse the return or exchange, or to impose different or additional conditions.
If you have any questions about our Return or Refund Policies, please contact JBMbio at 866-766-3253.